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  • Writer's pictureSophia Satapathy

Snitch vs H&M: Which Offers the Best Post-Purchase Experience for Returns, Exchanges, and Customer Support?

Updated: Apr 6

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Hey fashionistas, are you always looking for stylish yet affordable clothes? Have you faced any issues with the brands after buying from them? Well, then, this blog is for you!

Snitch and H&M are India’s most popular fashion brands, offering trendy styles at pocket-friendly prices. While they are loved for their diverse collections, how do they fare regarding post-purchase policies? In this article, we dive deep into the customer support and services provided by Snitch and H&M after you’ve shopped with them.

Both brands have established themselves as go-to places for fast fashion. However, it’s important that they also stand by their customers well after the sale. We compare how the two handle order tracking, exchanges, refunds, and other queries. By the end, we aim to help you determine which of these massive retailers will give you a better post-purchase experience and address any issues smoothly. So, let’s check out what Snitch vs H&M have to offer their customers once the shopping is done!

And wait, consider joining our waitlist and manage your post-purchase experience via Kuttl once we launch.

Returns and Exchange Windows: Which Brand Offers a More Generous Policy?

Returning unwanted items is part of online shopping, whether it’s the wrong size, color, or style. Let’s see how Snitch and H&M compare in terms of giving customers the flexibility to swap items.

Snitch accepts returns within 30 days of delivery. The good thing is you can return even unworn products with original tags intact. However, you must ensure the item is in its original condition with labels and tags still attached. The original packaging is also required for a smooth return.

On the other hand, H&M’s return window stands at 15 days from the date of receiving the order. Like Snitch, unworn items with tags can be returned. However, H&M has a slight edge as it doesn’t mandate that packaging and labels be present. If the product isn’t damaged or used, you can return it within two weeks without fussing over additional details.

At first glance, Snitch may seem more generous with its 30-day policy. However, H&M’s 15 days is sufficient for most buyers to decide. With less stringent conditions imposed, H&M makes returning unwanted purchases relatively hassle-free for customers.

Return and Exchange Process 

Let’s explore the step-by-step return and exchange process followed by Snitch and H&M:

  1. Log into your account and generate a return request

  2. Print the prepaid return label or share return pickup details

  3. Pack the item and affix the label for return pickup

  4. You will be refunded once Snitch receives the item

For exchanges, a new order is placed for the replacement. Snitch bears return shipping.

  1. Fill out the online return form with the order and return details

  2. H&M will email a return waybill/prepaid label within 3 days

  3. Attach the label and drop the package at a return point

  4. Refund will be processed within 2 weeks of receipt

In case of exchanges, a new order has to be placed. The customer bears the return shipping cost.

Both brands offer seamless online return processes. While Snitch handles return shipping, H&M makes the returns free by providing labels. Snitch’s exchange process is more convenient as it avoids repurchasing.

Return and Exchange Fees: Do Snitch or H&M Charge More?

Both Snitch and H&M aim to offer customers flexible return and exchange policies. Let’s compare any fees associated:

Return and Exchange Fees for H&M:

  • Online Returns: H&M offers free returns for online purchases. You can register your return via their portal within 15 days of receiving your parcel. However, due to hygiene reasons, items like swimwear, underwear, pierced earrings, cosmetics, and face masks cannot be exchanged or refunded.

  • In-Store Returns: If you’ve shopped at an H&M store in India, you can exchange or return items within 15 days of purchase. Refunds are issued in the original form of payment1.

Return and Exchange Fees for Snitch:

  • There is no deduction from refunds for returns. The full purchase amount is refunded via bank transfer or wallet credit within 5-7 business days of receiving the item and return cab be done via their website. 

  • During seasonal sales, Snitch waives off exchange fees. Customers can freely swap purchases for a different size or color. H&M, too, doesn’t charge fees for exchanges made during sales periods.

Product Quality and Warranty 

When it comes to product quality, both H&M and Snitch prioritize delivering reliable and well-crafted items. Let’s delve into the specifics:

Product Quality and Warranty for H&M:

  • Quality Assurance: H&M rigorously tests its products to meet safety standards and legal requirements. In 2015 alone, they conducted over half a million quality tests, including chemical and physical assessments.

  • Known Quality Issues: While H&M strives for excellence, some customers occasionally report issues like color fading or shrinkage. However, these instances are relatively rare.

  • Warranty Duration and Coverage: H&M doesn’t offer a specific warranty period. Instead, it focuses on promptly addressing any quality-related concerns. If you encounter problems, contact customer service for assistance.

  • Claiming Warranty: To claim a warranty, follow these steps:

  1. Contact Customer Service: Reach out to H&M’s customer service team via their website or in-store.

  2. Provide Details: Explain the issue and provide relevant details (like purchase date and item description).

  3. Assessment: H&M will assess the situation and guide you on the next steps.

Product Quality and Warranty for Snitch:

  • Quality Commitment: as a men’s fast-fashion brand, Snitch emphasizes fabric quality. Their products are designed to withstand regular wear and washing.

  • Known Quality Issues: Snitch has generally received positive reviews regarding fabric quality. However, individual experiences may vary.

  • Warranty Duration and Coverage: Snitch’s website doesn’t specify a warranty period. If you encounter any defects, contact their customer support.

Claiming Warranty:

  1. Notify Promptly: Report any damaged or defective products within 24 hours of delivery.

  2. Photograph Evidence: Email a photo of the damaged item to Snitch’s customer service.

Remember, whether it’s H&M or Snitch, your satisfaction matters, and they’re committed to resolving any quality-related issues promptly.

Customer Support Channels 

When it comes to customer support, both H&M and Snitch offer various channels to assist their customers. Let’s explore these options:

Customer Support for H&M:

  • Live Chat: H&M's website has a live chat feature, allowing customers to connect with a representative in real-time. This is an efficient way to get quick answers to queries.

  • Phone Support: You can phone H&M’s customer service team. Their contact number is not explicitly mentioned on the website, but you can find it on your order confirmation or when you visit their physical stores.

  • Email Support: For non-urgent matters, you can email H&M at They typically respond within a reasonable timeframe.

Customer Support for Snitch:

  • Instagram Support: Snitch offers customer support via direct messaging on Instagram. You can chat with them between 10:30 am and 6:30 pm (Mon-Sat). Their Instagram handle is @snitchclothing.

  • Phone Support: To speak directly with Snitch’s team, call +91 63644 30800 during the same hours mentioned above.

  • WhatsApp Support: If you prefer WhatsApp, reach out to Snitch at +91 6366966283.

  • Operating Hours: Snitch’s customer service operates from Monday to Saturday, 10:00 am - 7:00 pm.

Remember to choose the channel that best suits your needs, whether it’s a quick chat on Instagram or a detailed email inquiry. Both brands are committed to assisting you promptly! 

Conclusion: Snitch vs H&M

Both Snitch and H&M offer customer-friendly return and exchange policies. However, some key differences were noted.

Snitch allows returns/exchanges within 30 days of purchase without questions asked, which is longer than H&M’s 14-day policy. Also, Snitch offers store credit for returns, while H&M only provides refunds, which provides more flexibility to Snitch customers.

When it comes to post-purchase customer service, Snitch stood out with direct WhatsApp support till late evenings, which is more convenient than H&M’s email/call-only support.

Based on the findings, Snitch offers the best post-purchase experience for online shoppers with a more generous return period, store credit option, and flexible customer support channels.

We recommend Snitch to readers for their future apparel purchases. However, if issues remain unresolved with the brands, customers can file complaints with consumer forums like the Consumer Protection Council to seek redressal. Timely resolution of consumer grievances is important for building long-term trust in brands.


What is the return window if I purchase from the Snitch/H&M outlet store?

Snitch allows returns within 30 days for all purchases. H&M provides a 15-day return window for outlet store purchases as well.

Do I need to pay for return shipping when returning to Snitch/H&M?

Snitch provides free return shipping labels on their website. For H&M, you must pay for return shipping if the return is not due to their fault.

Can I exchange for a smaller/larger size after washing the item from Snitch/H&M?

 Both brands accept exchanges for different sizes if the item is in original condition with tags attached. Washed/altered items can only be returned for a refund.

How do I check the status of my return request with Snitch/H&M customer service?

You can check the return status by contacting customer support on chat or calling the number listed on their websites. Both brands also allow tracking returns online.


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